AI Systems Technician Route

Raymond Carrillo

AI Systems Technician · IT Operations · Automation & Integration

Thornton, Colorado · raymond.c.carrillo@gmail.com · (303) 999-8076

Practical AI systems and IT operations professional with experience deploying, configuring, troubleshooting, and documenting agent-based workflows across messaging, web, server, and automation environments. Combines hands-on AI integration work with 15+ years across technical support, systems administration, networking, web platforms, training, quality assurance, and client-facing problem solving. Best suited for organizations that need AI made reliable, supportable, secure, and useful in real operations.

Back to Portfolio Application Engineer Route IT Operations Route

Core Capabilities

  • AI Agent Systems Operations
  • Workflow Automation
  • Model and Provider Configuration
  • Prompt and Instruction Design
  • API and Connector Troubleshooting
  • Access and Authorization Controls
  • Messaging Platform Integration
  • Linux and Web Operations
  • Monitoring and Recovery
  • Backup and Continuity Planning
  • Technical Documentation
  • User-Facing Implementation Support
  • Microsoft 365 Administration
  • Networking, VPN, and DNS
  • Drupal and Web Platforms
  • Structured Troubleshooting

Selected AI Systems Work

Project work is listed separately from employment history so the scope stays accurate and easy to verify.

Multi-Channel AI Agent Operations

Current independent systems work
  • Configured and operated an AI-agent environment spanning encrypted Matrix rooms, Discord channels, web control surfaces, model providers, and task-specific workflows.
  • Diagnosed failures across gateway health, model routing, session recovery, encryption, authentication, media delivery, provider configuration, and background processing.
  • Designed room-scoped authorization, identity handling, privacy boundaries, and approval controls for multiple users and project contexts.

AI Workflow and Publishing Automation

Contempo.Services project environment
  • Built repeatable workflows connecting AI generation, review, web publishing, status reporting, and user-facing tools.
  • Integrated image-generation, content, research, monitoring, and notification workflows while preserving project and audience boundaries.
  • Converted one-off fixes into documented procedures, validation checks, and recoverable deployment paths.

Reliability, Security, and Continuity

Operational hardening
  • Implemented backup, restore, health-check, and failure-recovery practices for AI services and the supporting Linux and web infrastructure.
  • Investigated encrypted messaging, key-state, queueing, deployment, and runtime failures using logs, service state, controlled tests, and documented rollback points.
  • Balanced automation with explicit authorization requirements for account actions, external communication, destructive changes, and sensitive data.

Professional Foundation

Senior Technician

Code Blue Computing
Recent 3 years · Current focus
  • Deliver advanced support across endpoint, Microsoft 365, server, networking, VPN, DNS, and SonicWall environments.
  • Resolve escalations through structured troubleshooting, clear communication, documentation, and follow-through in active client environments.

Web Developer / Server Administrator

Contempo Web Service · Thornton, Colorado
Aug 2011 – 2023
  • Managed Linux servers, Drupal platforms, SQL databases, web operations, integrations, security, and long-term maintenance workflows.
  • Built practical documentation, onboarding, and repeatable support processes for client-facing systems.

Maintenance Training Manager / Radio Maintenance Technician

United States Air Force · Texas and Germany
Oct 2000 – May 2005
  • Built a foundation in electronics, communications systems, technical readiness, quality assurance, training, standards, and accountable execution.
  • Managed 70+ training records covering 3,000+ qualification tasks across four technical career fields.