Raymond Carrillo
Application Engineer | AI Systems Support | Technical Implementation
Application support and technical operations professional with 15+ years of experience in troubleshooting, platform administration, implementation support, server operations, and customer-facing issue resolution. Current project work includes AI-agent operations, workflow automation, model and provider configuration, messaging integrations, access controls, and recovery. Strong in deployment support, configuration changes, cross-system troubleshooting, and clear client communication.
Core Skills
Core Skills: Application troubleshooting, AI systems support, workflow automation, API and connector troubleshooting, deployment and configuration support, Microsoft 365, Linux, SSH, SQL, Drupal, server administration, VPN, SonicWall, DNS, remote support, documentation, ticket coordination, client communication, and cross-functional collaboration.
Selected AI Systems Work
- Configured and supported agent workflows spanning encrypted messaging, web tools, model providers, background jobs, and user-facing automation.
- Diagnosed gateway, model-routing, authentication, encryption, media-delivery, provider, queueing, and deployment failures using logs and controlled tests.
- Documented authorization boundaries, backup and recovery paths, validation checks, and repeatable operating procedures.
Relevant Professional Experience
- Delivered advanced support across endpoint issues, Microsoft 365 administration, server tasks, and network troubleshooting in active client environments.
- Resolved escalations involving VPN connectivity, SonicWall access, DNS, mapped drives, network discovery, segmentation, and remote support workflows.
- Supported implementation-adjacent work through environment review, configuration troubleshooting, documentation, and ticket coordination.
- Helped keep service delivery moving by giving clients clearer expectations around technical next steps.
- Managed Linux server administration, web operations, and application support for client-facing platforms with ongoing uptime and maintenance needs.
- Built and supported Drupal-based platforms, handling functionality, configuration changes, troubleshooting, and production support.
- Created, repaired, and restored SQL databases to keep applications stable and shorten issue-resolution time.
- Improved performance, security, and operational stability through system tuning, integrations, and long-term maintenance workflows.
- Built internal support structures that improved documentation, onboarding, and repeatable issue handling.
- Provided customer-facing support for internet and connectivity issues during outages, service disruptions, and account incidents.
- Coordinated with customers and field technicians to restore service faster and keep communication clear during incidents.
- Created practical support documentation that helped strengthen internal troubleshooting consistency.
Education
Project Management Specialization | Colorado State University Global
Management | Angelo State University
Electronic Systems Technology | Community College of the Air Force
Earlier Career Experience
- Improved maintenance training programs by evaluating trainers, identifying shortcomings, and implementing fixes that strengthened readiness and accountability.
- Managed 70+ training records covering 3,000+ qualification tasks across four technical career fields.
- Defined benchmark evaluation processes for local training programs that were later adopted at headquarters level.
- Supported tactical communications readiness by maintaining communications equipment used in operational environments where reliability mattered.
- Contributed to projects that integrated newer satellite technologies with legacy computer systems.
- Advanced to journeyman skill level through hands-on technical work and consistent field performance.